Our service providers are authorities on job search tools, and each is a leader in the careers industry. Many are published authors, and all are active members of at least one other professional organization. All are committed to ongoing education to stay abreast of the latest career trends and techniques, and to a strict code of ethics designed to ensure your confidentiality and complete satisfaction. All of our writers and coaches have earned two or more of these credentials/certifications:

  • MRW – Master Resume Writer
  • CPRW – Certified Professional Resume Writer
  • NCRW – Nationally Certified Resume Writer
  • CCM – Credentialed Career Master
  • JCTC – Job & Career Transition Coach
  • CEIP – Certified Employment Interview Professional
  • CPC – Certified Personnel Consultant
  • CFRW – Certified Federal Resume Writer
  • CJST – Certified Job Search Trainer
  • CCMC – Certified Career Management Coach
  • CPRC – Certified Professional Retirement Coach
  • BCC – Board Certified Coach
  • CIJSE – Certified Internet Job Search Expert

Team Bios

Debbie Ellis, MRW, CPRW, President, Phoenix Career Group (Texas)

Debbie is an award-winning Master Resume Writer. Since 2005 she has served as a Resume Expert, leading group Q&A and speaking regularly to individuals and providing dependable, no-nonsense support and information on all matters related to successful executive job search. She is a former member of PARW’s International Certification Board, and described by its Executive Director, Frank Fox, as “one of the best of the best writers in the world”. Debbie’s writing and advice have appeared in more than a dozen nationally published “how to” books; most recently, she was personally acknowledged in nationally syndicated columnist Joyce Lain Kennedy’s Cover Letters for Dummies as “a master career management professional [who was] always ready to help make this book reach for highest standards”. A 1977 graduate of the Ohio State University’s Fisher College of Business and over 25 years of experience in Human Resource Development, she has assisted many hundreds of clients ranging from top International Business Executives and Professionals to Students and entry-level candidates create marketing strategies and documents that get immediate results… now she’d like to put her team to work for YOU!

Executive Advisory Board Members

William Arruda, Reach Founder, Director (Paris, NY)

Dubbed the ‘Personal Branding Guru’, William combines more than 20 years of international corporate branding expertise with his passion for people. The founder and Director of Reach, the world’s leading Personal Brand Coaching Process, William has appeared on BBC TV, the Discovery Channel and Radio America. He has written for and contributed to numerous publications including the Wall Street Journal, Harvard Business Review, Chicago Tribune, Los Angeles Times, New York Newsday, Trends (Belgium), Training and Development, Metro (UK) and Strategies (France). He also writes for the American Marketing Association, the Chartered Institute of Marketing (UK) and PR News, and he’s a Senior Contributor to MarketingProfs. William’s corporate clients include JP Morgan, IBM, Disney, Microsoft, Adobe and Warner Bros. He is the author of the personal branding book, Bulletproof Your Career. A member of the International Coach Federation, William holds a Master’s Degree in Education and speaks regularly to audiences around the globe.

Susan Britton Whitcomb, CCMC, CCM, NCRW, CPRW (California)

Past President of Career Masters Institute and current Director of The Academies, Susan is distinguished by her long career providing executives and career-minded professionals with resume and coaching services. She is the author of Resume Magic and Interview Magic (both Jist Works publications), and is co-author of eResumes: How To Write, Design & Deliver Your Resume Online. A sought-after writer, trainer, and international careers industry expert, Susan has delivered presentations on career coaching, career management, and resume writing at industry conferences and on television and radio broadcasts. She has served as Monster.com’s Job Shadow career writer, and contributed articles and information to U.S. News & World Report, CBS Marketwatch.com, National Business Employment Weekly, and other nationally syndicated publications.

Member Provider Roster

Robert Bronstein, Resume Distribution Expert (Pennsylvania)

Since 1990, Bob has specialized in career information and direct mail campaign design and execution and is one of the premier providers in the United States. Concurrently, he is serving as the Director of Field Operations for several marketing research firms. Early in his career, he worked on national consumer brands in Marketing with Grey Advertising (Downy Fabric Softener) and in Sales Management with a food brokerage (Purina Dog Chow, Minute Maid Orange Juice, Sara Lee Desserts).

Bob earned an M.B.A. in Marketing from the Wharton Graduate Division of the University of Pennsylvania following an A.B. in Sociology from Harvard University. Also to his credit, Bob developed and taught a Presentation Skills Seminar while a Staff Consultant for Temple University’s Center for the Study of Psychoeducational Processes, the unit that deals with adult learning.

Martin Buckland, MRW, CPRW, JCTC, CEIP, CJST (Ontario, Canada)

Martin is the Phoenix Career Group’s international expert. For more than 14 years, he has provided effective resumes and job search support, earning him a reputation as a career authority across North America – in particular the Greater Toronto and Golden Horseshoe area. Specializing in Senior Executives, Martin has developed partnerships with many premier Executive Search and Outplacement Firms in Toronto and is a frequent speaker at professional conferences. He honed his interviewing skills in his native England, during his career in law enforcement. Martin’s personal interview method helps him to develop winning resumes for clients relocating to or working in Canada. An active member of many industry associations, he orchestrated in 2000 the first international conventions for the Professional Association of Resume Writers and Career Coaches and the Career Masters Alliance (formerly Career Masters Institute). Martin’s work was recognized in Cover Letter Magic, and he’s now co-authoring a health care resume book, Career RX.

Jack Chapman, M.A., Vocational Guidance (Illinois)

Jack is the author of what’s come to be known as the bible of salary negotiation, Negotiating Your Salary: How to Make $1000 a Minute. He is a nationally known career advisor and speaker in the field of career development. Since 1981, he has personally coached over two thousand individuals. Through his books, tapes, group work, and training of many other career advisors, he has helped countless people from every walk of life land the jobs, salaries, and raises they’ve wanted. He is co-founder and past president of the Professional Career Counselors and Consultants Network (now merged with the Chicago chapter of the International Association of Career Management Professionals, the IACMP). Jack earned his master’s degree in vocational guidance at Northeastern Illinois University, and taught on the faculty at Chicago’s Columbia College, where he pioneered a career-development curriculum. Jack has also appeared on network television to represent career counselors.

Darrell W. Gurney, CPC, JCTC, RScP, CCMC (California)

Darrell is a certified career coach and has been a professional recruiter for over 25 years. He has coached and supported thousands of job-seeking professionals at all levels through profitable career transitions. A Summa Cum Laude graduate of the University of Texas with degrees in Finance and International Business, Darrell spent his early career with Arthur Young (Ernst & Young) in London. Consulting with a career-coaching firm at the age of 24, he utilized the backdoor job search method to meet with 7 CFOs of the top Hollywood entertainment studios and landed an international financial position with MGM/United Artists Pictures. Affiliated with hundreds of coaches and recruiters worldwide, Darrell is based in Los Angeles. His client list includes professionals from Microsoft, America Online, Hunt-Wesson, and American Express. Through his online advice column, media interviews, public speaking and coaching, Darrell’s purpose is to empower individuals to reap the most from their life’s work.

In addition to his book, Headhunters Revealed! Career Secrets for Choosing and Using Professional Recruiters, Darrell writes free-lance career articles with materials and mentions appearing on the Wall Street Journal’s CareerJournal.com, Business Week Online, MSN Careers, CareerBuilder.com and Wall Street Journal Radio. He leads a monthly workshop for the Los Angeles Learning Annex, and is the Los Angeles facilitator for executive networking meetings sponsored by 6FigureJobs.com.

Beverly Harvey, Executive Job Search and Personal Branding Strategist (Florida)

Beverly Harvey, an executive career coach for more than 20 years, is a pioneer in career management, career marketing, personal branding, and career transitions. She holds 14 (yes, 14!) certifications in personal branding, resume writing, career transition, job search, online identity, coaching, and leadership performance. Beverly is the author of Landing an Executive Position: Proven Job Search Strategies That Win Offers and has contributed to 23 best-selling career books. She is a member of the Career Thought Leaders Advisory Council and previously served as a Board Member for Career Masters Institute/Career Management Alliance for six years. She is Director and Lead Instructor for the Job Search Academy’s Certified Job Search Strategist program and has been quoted as an expert in The Wall Street Journal.

Joanne Kowlowitz, CFRW (Nevada)

One of Phoenix Career Group’s senior consultants to executive clients, Joanne Kowlowitz is a 30-year veteran of the careers industry with nearly 20 years’ experience working exclusively with senior executives. Joanne has earned a stellar reputation as a strategy expert – for both resume writing and executive job-search management. Joanne is a sought-after presenter of workshops on resume writing and job-search techniques, and her resume work has been published in several nationally distributed books. Among her other industry specialties, Joanne earned her credential as a Certified Federal Resume Writer, and is qualified and experienced to prepare federal resumes, KSAs and other federal job-search materials.

Lorie Lebert, CCMC, IJCTC, CPRW (Michigan)

Seasoned writer and coach, Lorie has been recognized as a leader in the careers industry for achieving excellence in resume writing, job search coaching, career transition, and executive career management. Her resumes and cover letters have been featured in more than twenty national publications. Implementing a consultative approach, Lorie’s clients often refer to her as their own CEO (Chief Encouragement Officer). An active member of the Career Management Alliance, Lorie continues to update her knowledge, skill, and certifications; providing consistent, and world-class service and leadership to PCG clients. With a broad experience base earned over more than 20 years in practice, Lorie writes across all functions and industries with a focus on senior management. Proud to abide by the Professional Code of Business Ethics and the “Golden Rule”, Lorie has helped thousands to attain job and career satisfaction.

Jan Melnik, MRW, CPRW, CCM (Connecticut)

Jan has worked with executives, senior-level managers, and professionals throughout the United States nearly 30 years providing career management, job-search coaching, and resume-writing services. She is a Master Resume Writer, Credentialed Career Manager, and Certified Professional Resume Writer. She has authored seven books, including Executive’s Pocket Guide to ROI Resumes and Job Search (co-authored with Louise Kursmark), and is quoted frequently on matters related to careers and job search in such publications as Business Investor’s Daily, Entrepreneur, Los Angeles Times, USA Today, Execunet, Country Living, and Woman’s Day. She has been featured in books by Paul and Sarah Edwards, Jay Conrad Levinson, Kimberly Stansell, Jay Block, Louise Kursmark, and Wendy Enelow and her work has been published in more than 30 books. Jan speaks regularly as the career expert on MoneyWatch, a nationally syndicated radio program, addresses industry professionals at conferences nationwide, speaks frequently at university and library programs throughout New England, and is the regular career expert on NBC television in the tri-state area. A summa cum laude graduate of the University of Maryland College Park, she holds two undergraduate business management degrees and a master’s degree from Wesleyan University. Jan is also the Career Management Expert with CareerThoughtLeaders.com.

Don Orlando, MBA, CPRW, JCTC, CCM, CCMC (Alabama)

Don is among the South’s leading career coaches and is one of the region’s first Certified Professional Resume Writers, Certified Job and Career Transition Coaches, and Credentialed Career Masters. He holds an MBA from Auburn. He serves as a Senior Advisory Board member for Career Coach Academy, and is the personal career coach for people from all walks of life. Most of his clients are mid- to very senior professionals in nearly every profession. Practitioners in the field of career coaching and resume writing seek him out as a paid mentor. Additionally, Don helps employers attract and retain employees in key positions. Don writes, researches, and teaches actively in the field. He is frequently a featured speaker at industry conferences, and has presented workshops for organizations such as AMERICORPS/VISTA, The Institute of Internal Auditors, The American Association of Military Comptrollers, and the Alabama Bar Association. His work has been selected to appear in twelve nationally published collections of the best resumes and cover letters in America. Don’s articles have appeared in Success Magazine, AviationCareer.net, The Spotlight, Career Masters Alliance Professional Article Series, and the Career Planning and Adult Development Journal.

Kris Plantrich,  BCC, CCMC, CEIP, CIJSE, CPRW (Florida, Michigan)

For more than a decade, Kris has been a support, resource and expert to executives and professionals seeking effective change during their career transition. Working with clients to clarify and commit to current career goals, Kris has demonstrated success supporting clients in job search strategies, networking, interview preparation, and resume development. Her passion is equipping professionals with the tools to confidently pursue their career dreams; and providing accountability throughout the process.

Kris has been featured in 10+ career industry books, and has been interviewed as a career expert for WJBK-Fox’s Detroit Channel 2, newspapers and print media, and Internet radio programs. She has also delivered career change presentations for educational, community, religious, and corporate environments, in person and in webinar format.

Jacqui Poindexter, MRW, CPRW, CEIP (Texas)

Since 1997, Jacqui has collaborated with executives and professionals in career transition, or those individuals who have a desire to ignite their existing careers. She has a Bachelor’s degree in Writing and over 15 years of corporate experience that contribute to her Wall-Street-Journal-style writing and knowledge of the executive environment. Jacqui has been featured in multiple resume books such as Cover Letters That Knock’em Dead; Expert Resumes for Computer and Web Jobs; Expert Resumes for Manufacturing Jobs; Expert Resumes for Health Care Careers; Expert Resumes for Engineers; Cover Letter Magic; 202 Great Resumes; Sales and Marketing Resumes for $100K+ Careers – 2nd Edition; Directory of Professional Resume Writers; Executive’s Pocket Guide to ROI Resumes and Job Search; and more.

An intuitive researcher, Jacqui uncovers clients’ most compelling story details, applies an inventive approach to content development and design and originates unique career strategy documents that stir interest and response. An industry and social media expert, Jacqui has been tapped as a Fox 4 television and 1510-AM radio guest on career strategies, and actively participates as a contributing writer to professional organizations on subjects related to industry trends, advanced training and career advocacy programs. A passionate writer employing state-of-the art branding strategies, Jacqui also maintains membership in the Reach Branding Club, uniquely tailoring and designing each and every career document to meet PCG clients’ evolving needs.

Martin Yate, CPC and New York Times Best-Selling Author (Georgia)

Martin has been professionally involved in career management issues since 1973, working as an International recruiter, in corporate Human Resources, and as a top executive Training and Development specialist. Author of the New York Times bestselling annual career series Knock ‘em Dead, he has published ten additional books in the last twenty years – each addressing different aspects of lifetime career management. To date, his work runs to thirty-two foreign editions in seventeen languages. The National Association of Personnel Services recognized his contributions with an honorary CPC, the only such award in the fifty-year history of the association. Martin coaches and speaks to audiences around the world about career management, resumes, cover letters, and the many challenges of job search; turning interviews into job offers, and getting off on the right foot at that new job. He is passionate about increasing professional visibility and credibility, getting into and succeeding in management, and addresses practical approaches for the pursuit of entrepreneurial initiatives while navigating a full-time career. A frequent guest on television, radio, and in print, Martin averages 200 media appearances each year.

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